How can we help?

FAQ

Ordering

What if I need to change my order?

We are so grateful for your order. Please make sure to review it carefully before it is submitted as as it cannot be modified. No changes can be made once your order is placed. Double + triple check that all details are correct.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Free shipping over $75 applies to US orders only. Please allow 3-5 business days for your order to ship although items generally go out within 24-48 hours. Once your order ships, you will receive a shipping confirmation email with a tracking number. 

We do not take responsibility for packages that are delivered to the wrong given address. It is your responsibility to check that your shipping address is correct when your order is placed. If it isn't, please email us right away so we can fix it BEFORE it ships. Once it ships, we are not responsible. 

How long does it take to get my items?

Please allow 1-3 business days for product of your piece and then the additional shipping time depending on which method you choose.

Do you ship internationally?

We currently offer international shipping to the following countries: Canada, Australia, United Kingdom, and Mexico. 

Shipping charges for your order will be calculated and displayed at checkout. Shipping times may vary depending on options available but will also be displayed at checkout. Allow 2-4 weeks for delivery. 

Your order may be subject to import duties and taxes (including VAT), which are the responsibility of the purchaser upon delivery (if applicable).

What is your return policy?

If you are not in love with your Katia Designs piece, you may return your item up to 14 days after delivery date. Item(s) must be in original condition.

You are responsible for return shipping costs and returns must be post marked prior to 14 day return window. Please make sure your return(s) includes your NAME and ORDER NUMBER when it is sent back to Katia Designs. 

Mail Returns to:

Katia Designs, 5499 North Federal Highway, Suite H, Boca Raton Florida 33487, United States

If you believe your item(s) to be defective, please contact customer service at info@katiadesigns.com

What happens if my package is lost or stolen?

Katia Designs is not responsible for lost or stolen packages. Once the tracking information indicates "Delivered” Katia Designs not responsible for stolen or missing mail.  Please contact USPS (your local post office) with questions regarding shipment tracking. 

Payments

What payment methods do your accept?

We accept Visa, MasterCard, American Express, GooglePay, FacebookPay, PayPal, Afterpay and Katia Designs gift cards.  We cannot change a payment method once your order is placed.

Do you offer ShopPay Installments?

Yes!

When you are checking out, if you want to utilize their installment plan, please make sure to choose the 'Pay in Installments' option as ShopPay also has a pay in full option.

ShopPay has a minimum order requirement of $50. Once your order is placed using ShopPay, we are not responsible for your payment agreement.

Rates from 0% APR or 10-30% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: [affirm.com/lenders](http://affirm.com/lenders).

Options depend on your purchase amount, and a down payment may be required. State notices to consumers [affirm.com/licenses](http://www.affirm.com/licenses).

Rewards program

Is your rewards program free?

Yes!

Signing up for the program is completely free and comes with a ton of perks including sign on bonus, birthday points, and bonus point events.

How do I earn free jewelry?

Simple - everytime you purchase from Katia Designs as a Katia Rewards member you earn 5 points for every dollar spent. Those points can be redeemed for a coupon code that you can use next purchase. You can also bank your points and save them until you can redeem for an amount that gets you a free necklace or bracelet.

Can I use my rewards points and a coupon code?

Unfortunately, no. You can only redeem one or the other. Coupon codes expire and we only have them once in a while so we always suggest using the current promo and saving your rewards points.

Get in touch

Have questions about your order, or a general inquiry?