Refund policy

RETURN & EXCHANGE CENTER

REFUND & EXCHANGE POLICY

If you are not in love with your Katia Designs piece, you may return your item up to 14 days after the delivery date. Item(s) must be in original condition.

Any purchase made between 11/1/22-12/31/22 may be EXCHANGED for an item of equal or greater value up to 1/31/22. The customer is responsible for additional costs for an item that is of greater value. 

You are responsible for return shipping costs and returns must be postmarked prior to the 14-day return window. You can select to have a mailing return label sent to you for which the cost will be deducted from your return amount or you can mail your return on your own. Both of these options are available through our return portal.

If you exchange an item, return shipping costs will be covered by Katia Designs.

Mail Returns/Exchanges to Katia Designs, 5499 North Federal Highway, Suite H, Boca Raton Florida 33487, United States

If you believe your item(s) to be defective, please contact our returns department immediately upon receiving your item at returns@katiadesigns.com. Failure to report defects immediately upon delivery may result in Katia Designs denying your return or issuing store credit only.