Unfortunately the clasp system although a cool concept continually comes apart when anything brushes against the necklace. I’ve almost lost the necklace several times as it just falls off.
We are sorry to hear you are experiencing this issue with your clasp. Some necklaces require a stronger magnetic clasp and we would love to send you a different so that you feel confident wearing your necklace. Please reach out to firstname.lastname@example.org and we will take care of you!