Refund policy

For domestic U.S. customers:

REFUND & EXCHANGE POLICY

If you are not in love with your Katia Designs piece, you may request a return or exchange within 30 days of the delivery date. Items must be unworn, unused, and in original condition, and the return must be postmarked within the 30-day window.All returns and exchanges must be initiated through our Return Center and are manually approved.

Please allow up to 1 business day for approval and next steps.

Checkout+ Customers

Customers who opt into Checkout+ at checkout will receive a complimentary return shipping label for refunds, store credit, or exchanges.

Non-Checkout+ Customers

Customers who do not opt into Checkout+ will not receive a free return label.
However, a return shipping label can be purchased directly through our Return Center for convenience.

The 30-day return window applies to all orders, regardless of Checkout+ enrollment.

What is Checkout+?

We offer Free returns and package protection for our customers that opt into Checkout+. This is offered at cart level and you may opt out by selecting 'Checkout without free returns & package protection' in the shopping cart (located beneath the Checkout+ button).

With Checkout+, we will cover the cost of the return shipping label for refunds, store credit, and exchanges. For exchanges, the shipping cost of the replacement item remains the customer’s responsibility.

Package protection is automatically included with Checkout+. In the event an order is lost, stolen, or delivered damaged, we will provide a replacement at no additional cost to the customer.

For international returns or exchanges:

Katia Designs is unable to provide prepaid labels (for returns OR exchanges) due to international shipping restrictions. For additional support, please email returns@katiadesigns.com.

Items purchased during a site wide sale may be exchanged or returned within the stated return policy window; a credit for what you paid during the sale will be applied to the price of the new item for exchange. Sale prices will not be honored on non-even exchanges.

Extended Holiday Return: Eligible items purchased between 11/15/2025 and 12/31/2025 may be returned or exchanged through 1/31/2026. Please see exceptions below.

Any item in the 'Last Chance' collection is final sale. No returns or exchanges will be accepted on these items.

Any item in a 'Flash Sale' is final sale. No returns or exchanges will be accepted on these items.

Gift Cards are final sale and cannot be returned or exchanged.

Any defective items should be reported to returns@katiadesigns.com within 2 business days of delivery.

For any issues with your order, including missing or defective merchandise, please contact the customer service department immediately upon receipt of your item at customerservice@katiadesigns.com.

Failure to report defects immediately upon delivery may result in Katia Designs denying your return or issuing store credit only. Katia Designs is not responsible for replacing lost items due to unreported defective or damaged items.

Repairs: We offer a one-time complimentary repair within one calendar year of purchase. Customers are responsible for covering the shipping costs associated with the repair.

Mailing Address for returns & exchanges:
Katia Designs, 5499 North Federal Highway, Suite H, Boca Raton, Florida, 33487, United States

Refund Processing Time: Once we receive your return, refunds are typically issued within 3-5 business days, depending on your banking institution. We process returns promptly upon receipt, and customers will receive an email confirmation with exchange details and new tracking information once the return/exchange is processed.

Order Cancellations & Edits: Changes or cancellations must be requested within 24-48 hours prior to fulfillment. If the order is still eligible for editing, we will accommodate the request. However, if it has already been fulfilled or is in post-assembly, customers will need to wait until they receive the order and then proceed with a return.