How can we help?

FAQ

Ordering

What if I need to change my order?

We are so grateful for your order. Please make sure to review it carefully before it is submitted as as it cannot be modified. No changes can be made once your order is placed. Double + triple check that all details are correct.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Free shipping over $75 applies to US orders only. Please allow 3-5 business days for your order to ship although items generally go out within 24-48 hours. Once your order ships, you will receive a shipping confirmation email with a tracking number. 

We do not take responsibility for packages that are delivered to the wrong given address. It is your responsibility to check that your shipping address is correct when your order is placed. If it isn't, please email us right away so we can fix it BEFORE it ships. Once it ships, we are not responsible. 

How long does it take to get my items?

Our jewelry is often made to order. Please allow 3-5 business days for your order to ship on top of the estimated shipping times provided at checkout by the carrier.

Do you ship internationally?

We currently offer international shipping to the following countries: Canada, Australia, United Kingdom, and Mexico. 

Shipping charges for your order will be calculated and displayed at checkout. Shipping times may vary depending on options available but will also be displayed at checkout. Allow 2-4 weeks for delivery. 

Your order may be subject to import duties and taxes (including VAT), which are the responsibility of the purchaser upon delivery (if applicable).

What is your return/exchange policy?

If you are not in love with your Katia Designs piece, you may return or exchange your item up to 14 days after delivery date. Item(s) must be in original condition.

Any order placed between November 1st, 2022 and December 31st, 2022 is eligible for our extended EXCHANGE ONLY policy. Item(s) must be exchanged by January 31st, 2022.

You are responsible for return shipping costs and returns must be post marked prior to 14 day return window. You can select to have a mailing return label emailed to you for which the cost will be deducted from your return amount or you can mail your return on your own. Both of these options are available through our return center.

If you exchange an item, return shipping costs will be covered by Katia Designs. Our system allows you to only exchange item at a time so if you have multiple items to exchange, you will have to start a new exchange for each item.

Mail Returns to:

Katia Designs, 5499 North Federal Highway, Suite H, Boca Raton Florida 33487, United States

If you believe your item(s) to be defective, please contact our returns department immediately upon receiving your item at returns@katiadesigns.com. Failure to report defects immediately upon delivery may result in Katia Designs denying your return or issuing store credit only.

How do I return or exchange?

Visit our returns center here

Enter your order number and email address to start.

Follow the instructions and select the items you want to return or exchange. For refunds, please note that if you choose to have a return label sent to you, the cost of the label will be deducted from your refund. If you choose to exchange, Katia Designs will cover the cost of return shipping.

Once your request is approved, you will get a confirmation email with shipping guidelines.

Questions? Email the return department at returns@katiadesigns.com

What happens if my package is lost or stolen?

Katia Designs is not responsible for lost or stolen packages. Once the tracking information indicates "Delivered” Katia Designs not responsible for stolen or missing mail.  Please contact USPS (your local post office) with questions regarding shipment tracking. 

Payments

What payment methods do your accept?

We accept Visa, MasterCard, American Express, GooglePay, FacebookPay, PayPal, Afterpay and Katia Designs gift cards.  We cannot change a payment method once your order is placed.

Do you offer ShopPay Installments?

Yes!

When you are checking out, if you want to utilize their installment plan, please make sure to choose the 'Pay in Installments' option as ShopPay also has a pay in full option.

ShopPay has a minimum order requirement of $50. Once your order is placed using ShopPay, we are not responsible for your payment agreement.

Rates from 0% APR or 10-30% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: [affirm.com/lenders](http://affirm.com/lenders).

Options depend on your purchase amount, and a down payment may be required. State notices to consumers [affirm.com/licenses](http://www.affirm.com/licenses).

Rewards program

Is your rewards program free?

Yes!

The program is completely free and comes with a ton of perks! When you purchase, you'll earn points right away but you'll need to register to get any of the sign on bonus points and birthday points. We also have bonus points events where you can earn 2x, 3x and maybe 4x points!

How do I earn free jewelry?

Simple - everytime you purchase from Katia Designs as a Katia Rewards member you earn 5 points for every dollar spent. Those points can be redeemed for a coupon code that you can use next purchase. You can also bank your points and save them until you can redeem for an amount that gets you a free necklace or bracelet.

Can I use my rewards points and a coupon code?

Unfortunately, no. You can only redeem one or the other because when you redeem your points, you are issued a code to apply at checkout and the site only supports one code at a time.

Our coupon codes or special promotions expire plus we only have them once in a while so we always suggest using the current promo and saving your rewards points for another purchase.

Get in touch

Have questions about your order, or a general inquiry?