We want to answer any questions or concerns you might have. Please allow up to 24 hours for your email to be responded to by our Customer Service Team. Any emails sent after business hours are responded to the next business day. Emails sent Friday after 5pm EST through Sunday evening are responded to on Monday.
Please see our Return Policy here
We are so grateful for your order. Please make sure to review it carefully before it is submitted as as it cannot be modified. No changes can be made once your order is placed. Double + triple check that all details are correct.
SHIPPED TO WRONG ADDRESS:
We do not take responsibility for packages that are delivered to the wrong given address. It is your responsibility to check that your shipping address is correct when your order is placed. If it isn't, please email us right away so we can fix it BEFORE it ships. Once it ships, we are not responsible.
Free shipping over $75 applies to US orders only. Please allow 3-5 business days for your order to ship although items generally go out within 24-48 hours. Once your order ships, you will receive a shipping confirmation email with a tracking number.
LOST OR STOLEN PACKAGES:
Katia Designs is not responsible for lost or stolen packages. Once the tracking information indicates "Delivered” Katia Designs not responsible for stolen or missing mail. Please contact USPS (your local post office) with questions regarding shipment tracking.
We accept Visa, MasterCard, American Express, GooglePay, FacebookPay, PayPal, Afterpay and Katia Designs gift cards. We cannot change a payment method once your order is placed.
ShopPay has a minimum order requirement of $35. Once your order is placed using ShopPay, we are not responsible for your payment agreement.
We make every effort to display as accurately as possible the colors of our products. We do not take responsibility for monitor discoloration.
Katia Designs reserves the right to cancel and refund any order for any reason.
ANY OTHER QUESTIONS?
No worries, friend! Shoot us an email: firstname.lastname@example.org