Frequently Asked Questions

You can always track your order through the provided tracking number if your order has already shipped. Please check your email for shipping confirmation. All orders are put together by our assembly team at our South Florida studio. Our current assembly time is 3-5 business days plus shipping times that are given by the carrier at checkout. If during the 3-5 business days post purchase, you see your item as 'pre-shipment' in Boca Raton that means we have printed your shipping label but the item is still being assembled. You may also see a delivery time as 'unavailable'. This is because DHL cannot currently provide an estimated date at that time. Also, a reminder that we do not have any extra insight to DHL and cannot control if a package is delayed or remains in a sorting center for an extended period of time.

If the tracking number says your package was delivered but you cannot find it, it could be a few reasons.

Sometimes a package may be marked as delivered but it's still in the truck, they may have mistakenly delivered to your neighbors, or worst case scenario it may have been victim to theft. Because we aren't delivering the packages ourselves, the best thing to do is to contact DHL. If it does show up in next 5 business days, please let us know by emailing customerservice@katiadesigns.com. 

Unfortunately, we cannot accommodate custom orders.

We believe in our product 100% and want to make sure that you are fully satisfied. Unfortunately, these things do happen and we will do everything to make it right for you. Please email customerservice@katiadesigns.comand someone will get back to you during business hours.

We are so grateful for your order. Please make sure to review it carefully before it is submitted as as it cannot be modified. No changes can be made once your order is placed. Double + triple check that all details are correct.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

Our customer service hours are between the hours of 9 AM and 5 PM EST Monday through Friday. If you email outside of those hours, please expect a response on the next business day. We also observe all major US holidays. 

Customer Service Email: customerservice@katiadesigns.com

Free shipping over $99 applies to US orders only. 

Please allow a processing time of 3-5 business days for your order to ship in addition to the shipping times provided by the carrier at checkout. 

We do not take responsibility for packages that are delivered to the wrong given address. It is your responsibility to check that your shipping address is correct when your order is placed. If it isn't, please email us right away so we can fix it BEFORE it ships. 

Our jewelry is often made to order and our items ship out from South Florida. Please allow 3-5  business days for your order to ship on top of the estimated shipping times provided at checkout by the carrier.

We currently offer international shipping to the following countries: Canada, Australia, United Kingdom, and Mexico. 

Shipping charges for your order will be calculated and displayed at checkout. Shipping times may vary depending on options available but will also be displayed at checkout. Allow 2-4 weeks for delivery. 

Your order may be subject to import duties and taxes (including VAT), which are the responsibility of the purchaser upon delivery (if applicable).

Start your return or exchange here

If you are not in love with your Katia Designs piece, you may request a return or exchange within 30 days of the delivery date. Items must be unworn, unused, and in original condition, and the return must be postmarked within the 30-day window. All returns and exchanges must be initiated through our Return Center and are manually approved. Please allow up to 1 business day for approval and next steps.

Checkout+ Customers

•  Customers who opt into Checkout+ at checkout will receive a complimentary return shipping label for refunds, store credit, or exchanges.

Non-Checkout+ Customers

•  Customers who do not opt into Checkout+ will not receive a free return label.
•  However, a return shipping label can be purchased directly through our Return Center for convenience.

The 30-day return window applies to all orders, regardless of Checkout+ enrollment.

For international returns or exchanges: 

Katia Designs is unable to provide prepaid labels (for returns OR exchanges) due to international shipping restrictions. For additional support, please email returns@katiadesigns.com.

Items purchased during a site wide sale may be exchanged or returned within the stated return policy window; a credit for what you paid during the sale will be applied to the price of the new item for exchange. Sale prices will not be honored on non-even exchanges. 

Extended Holiday Return: Eligible items purchased between 11/15/2026 and 12/31/2026 may be returned or exchanged through 1/31/2027. Please see exceptions below. 

Any item in the 'Last Chance' collection are final sale. No returns or exchanges will be accepted on these items. 

Any items in a 'Flash Sale' are final sale. No returns or exchanges will be accepted on these items unless specifically noted in our terms and conditions.

Curated monthly boxes are final sale. No returns or exchanges will be accepted on these items. 

Mail Returns/Exchanges to Katia Designs, 5499 North Federal Highway, Suite G, Boca Raton Florida 33487, United States

If you believe your item(s) to be defective, please contact our returns department immediately upon receiving your item at returns@katiadesigns.com. Failure to report defects immediately upon delivery may result in Katia Designs denying your return or issuing store credit only.

Visit our returns center here

For non-US returns & exchanges please contact returns@katiadesigns.com.

Enter your order number and email address to start.

Follow the instructions and select the items you want to return or exchange. Once your request is approved, you will get a confirmation email with shipping guidelines.

Questions? Email the return department at returns@katiadesigns.com

We accept major credit and debit cards, as well as Shop Pay for a quick and secure checkout. Eligible customers can also take advantage of Shop Pay Installments to split their purchase into smaller payments, subject to approval.

All payments are securely processed at checkout.

Yes! 

When you are checking out, if you want to utilize their installment plan, please make sure to choose the 'Pay in Installments' option as ShopPay also has a pay in full option.

ShopPay has a minimum order requirement of $50. Once your order is placed using ShopPay, we are not responsible for your payment agreement.

Rates from 0% APR or 10-30% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: [affirm.com/lenders](http://affirm.com/lenders).

Options depend on your purchase amount, and a down payment may be required. State notices to consumers [affirm.com/licenses](http://www.affirm.com/licenses).

Yes!

The program is completely free and comes with a ton of perks! When you purchase, you'll earn points right away but you'll need to register to get any of the sign on bonus points and birthday points.

Simple - every time you purchase from Katia Designs as a Katia Rewards member you earn 5 points for every dollar spent. Those points can be redeemed for a coupon code that you can use next purchase. You can also bank your points and save them until you can redeem for an amount that gets you a free necklace or bracelet.

Unfortunately, no. You can only redeem one or the other because when you redeem your points, you are issued a code to apply at checkout and the site only supports one code at a time.

Our coupon codes or special promotions expire plus we only have them once in a while so we always suggest using the current promo and saving your rewards points for another purchase.

If your order includes a pre-order item, you should have received an email after your purchase confirming the estimated ship date for your item. This estimated date was also displayed on the product page, in your cart, and during checkout at the time you placed your order.

Please refer to the estimated ship date in your order confirmation email, as this is the date associated with your specific pre-order. The date currently shown on our website may be different if the first batch has sold out and we are now accepting pre-orders for a later shipment.

If your order included other items that were not on pre-order, those items will ship immediately rather than being held until your pre-order item arrives.

As soon as your pre-order is ready to ship, you'll receive a shipping confirmation email with tracking information. We can't wait to get it to you!

Because pre-order items are specifically reserved for you from our incoming inventory, pre-orders cannot be canceled once the order has been placed.

We know waiting for something you’re excited about isn’t always easy! Your order confirmation email includes the estimated ship date that was provided at the time of purchase, and we’ll send you tracking information as soon as your piece is on its way.

We truly appreciate your patience and can’t wait for you to receive it!

Payment for pre-order items is collected in full at the time of checkout, just like a regular purchase. This secures your item from our incoming inventory.

Your order confirmation email will include the estimated ship date for your pre-order, and we’ll send you tracking information as soon as your piece is ready to ship.