Refund policy
For domestic U.S. customers:
REFUND & EXCHANGE POLICY
If you are not in love with your Katia Designs piece, you may return or exchange your item up to 30 days after the delivery date. Item(s) must be in original condition and postmarked prior to the 30-day return window. If you submit your request within the allotted timeframe, Katia Design’s is happy to provide you with a pre-paid shipping label, at no additional cost. Please allow 1 business day to receive your pre-paid label as all returns are manually approved.
Items that are part of an exchange may only be returned for store credit 30 days following delivery.
For international returns or exchanges:
Katia Designs is unable to provide prepaid labels (for returns OR exchanges) due to international shipping restrictions. For additional support, please email returns@katiadesigns.com.
Items purchased during a site wide sale may be exchanged or returned within the stated return policy window; a credit for what you paid during the sale will be applied to the price of the new item for exchange. Sale prices will not be honored on non-even exchanges.
Last Chance items, Mystery Boxes, and Gift Cards are final sale and cannot be returned or exchanged.
Good Vibes Tees: As print-on-demand items, refunds to the original payment method are not available. Returns will be issued as store credit. Exchanges are considered on a case-by-case basis, depending on stock availability in our studio. To initiate a return or exchange, please email returns@katiadesigns.com.
Any defective items should be reported to returns@katiadesigns.com immediately. For any issues with your order, including missing or defective merchandise, please contact the customer service department immediately upon receipt of your item at customerservice@katiadesigns.com.
Failure to report defects immediately upon delivery may result in Katia Designs denying your return or issuing store credit only.
Repairs: We offer a one-time complimentary repair within one calendar year of purchase. Customers are responsible for covering the shipping costs associated with the repair.
Mailing Address for returns & exchanges:
Katia Designs, 5499 North Federal Highway, Suite H, Boca Raton, Florida, 33487, United States
Refund Processing Time: Once we receive your return, refunds are typically issued within 3-5 business days, depending on your banking institution. We process returns promptly upon receipt, and customers will receive an email confirmation with exchange details and new tracking information once the return/exchange is processed.
Order Cancellations & Edits: Changes or cancellations must be requested within 24-48 hours prior to fulfillment. If the order is still eligible for editing, we will accommodate the request. However, if it has already been fulfilled or is in post-assembly, customers will need to wait until they receive the order and then proceed with a return.
