Shipping policy
Since our jewelry is made to order, please allow up to 5 business days for processing, in addition to the estimated shipping times provided at checkout. (Processing times may be longer during promotional periods.)
Once your order ships, you will receive a shipping confirmation email with a tracking number.
Free shipping over $125 applies to domestic US orders only.
CAN'T FIND THE BOX?
Don't fret! Shipping carriers sometimes mark packages as delivered before they're dropped off (confusing, we know). If your order doesn't arrive within 48 hours, just contact Customer Service for assistance.
INTERNATIONAL SHIPPING:
We currently offer international shipping via UPS and DHL Worldwide. Customs policies differ by country. Your order may be subject to import duties and taxes (including VAT), which are the responsibility of the purchaser upon delivery (if applicable). This includes customs clearance fees, import duties, and local taxes. Check with your local customs office for details.
Katia Designs LLC is not responsible for customs charges or delays.
The approximate shipping time is 2-4 weeks in addition to posted processing times.
LOST / STOLEN / MISDELIVERED PACKAGES:
Katia Designs is not responsible for lost or stolen packages. Once the tracking information indicates "Delivered” Katia Designs is not responsible for stolen or missing mail. Please contact USPS (your local post office) with questions regarding shipment tracking. Please confirm the shipping address on your order is correct and complete (including apartment numbers, etc.) within 48 hours of placing your order; we can update the shipping address so long as your order is still unfulfilled. Once the order ships, we will have to wait for it to reach a destination before we can issue a refund or cancellation.
If the tracking status of your order has not been updated for a week or longer, then we will declare the package as lost in transit and proceed to file a claim with USPS on your behalf. Rest assured, if your package has been lost, we will either send you a replacement at no additional charge, or issue a refund as soon as possible. To start the process, please email Customer Service with your order information and someone will get back to you promptly.
